Delivery & Returns – Totally Shopping TV Limited
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 DELIVERY

How long does it take for an item to be delivered?

The delivery time will depend on the product, however we aim to dispatch your item within 7 days, and deliver to UK addresses within 7-14 days.  International delivery times may be longer, and will depend on the product and the destination country. As soon as the product has been despatched, a tracking number will be emailed to you so you can track delivery and anticipate a likely delivery date.

To enable us to process and deliver your items, your contact details will be shared with shippers so they can provide you with updates on your delivery.

How much is P&P?

Postage and packing (Shipping costs) will depend on the size of the item and the country they are being delivered to.  The delivery rates for standard delivery to a UK address start at £3.95, and international delivery from £18.00. The amount will be confirmed once you have entered your shipping address during the checkout process – before making a payment or completing your order. The UK P&P for items is also displayed with products as they feature in our Totally Shopping TV programmes. The P&P is shown on the screen, along with the product, its item number and price. 

 Where does Totally Shopping TV deliver to?

Working with our suppliers we aim to deliver items to all areas served by the Royal Mail.  We will be adding different delivery options and these will be displayed at checkout when available.

Do you deliver outside the UK

We can deliver items internationally, although the delivery time and charges will vary according to the type and size of item, and destination country.

Please note, payment of all customs duties, import taxes or other fees is the responsibility of the by person receiving the imported purchase item. The amount to pay will vary from country to country.

How will I know when my item has been shipped?

When your product is despatched, a tracking number will be emailed to you so you track delivery and anticipate a likely delivery date.

RETURNS

Can I return an item?

We hope the items you have chosen to buy, are great ones you wish to keep. However we understand sometimes this is not the case, so you have a consumer right (2013) to cancel your order and obtain a refund if you inform us within 14 days of receiving an item. If you wish to return an item, please first email us on help@totallyshopping.tv or call us, because all returns require prior written approval. In the email provide your name, telephone number, invoice order number as proof of purchase, and reason for requesting the return (faulty, unsuitable, damaged, exchange, wrong item). We will reply to your request with the most suitable procedure.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not send your purchase back to the manufacturer. Please return the item to us with its original packaging and sufficiently well packaged to reduce the risk of it being damaged during transit. Special attention must be given to the return of any collectable items, which by their nature are rare and valuable items. They must be returned in the same mint condition they were received. Please contact us within 7 days of receipt of delivery of a collectable if you wish to return the item.

You will be responsible for paying for your own shipping costs for returning your item – except if you were sent the wrong item, or the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your replacement product to reach you, may vary.

If you are sending an item over £25, we recommend you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

When we receive the returned item, it will be inspected – and if justified – a replacement or refund will be offered. If the item is found to have been used, handled, damaged or tarnished in any way which affects its resale value, we may reduce or cancel the amount which will be refunded.  You accept that the final decision on returns and refunds rests with Totally Shopping TV. 

We will email you to notify you of the decision. If the return is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a few days.

What if my item arrives damaged or faulty?

All returns require prior approval. Please email us, within 14 days of receiving the item, on help@totallyshopping.tv. giving your name, telephone number, order number and description of the fault. We will respond with how we plan to help by way of a replacement or refund.

What if my item has a part missing?

Please email us within 14 days of receiving an item, on help@totallyshopping.tv, giving your name, invoice order number and explain what part is missing. Please retain the original packaging and we will respond with how we can help regarding a replacement or refund.

What is your returns address?

We will send you the return address for your item.

What if I’ve changed my mind, how long do I have before returning a product.

All returns require prior approval, so please notify us within 14 days of receiving an item by emailing us on help@totallyshopping.tv, giving your name, invoice order number and reason for the return. 

We ask you to return any product which you decide is unsuitable, in a saleable condition, with its original packaging, for which you have paid the correct postage. If the returned item is found to be used, tarnished, unsaleable, or its resale value diminished in any way, we retain the right to reduce or refuse a refund. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

Can all items be returned?

Not all items are eligible for return. These include perishable products e.g. food or flowers, personalised products, DVDs or computer software that has been removed from the sealed packaging, some personal hygiene products, and gift cards. Special considerations also apply to rare collectables.

How long does it take to process a return and refund?

The time needed to process a return may vary according to the item concerned and reason for return.  When we receive the returned item and have checked its condition, we will confirm and update you by email on the progress with processing your return.  Where a refund is applicable we aim to process the refund within 14 days of receiving the returned products. We will make the refund using the same means of payment used for the initial transaction.

If you are waiting for a refund, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at help@totallyshopping.tv

How can I contact Totally Shopping TV:

1)     Email us using the email from under ‘Contact Us’

2)     Call us on 0844 351 0702.  Calls are charged at 7p per minute from UK landlines.  Charges for mobiles and international calls will vary.

If you require any more information you can email us on info@totallyshopping.tv


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